![]() They have the PUK (Pin Unlock Key) codes. Re-type the new SIM card PIN, then tap OK. The only way I know of to get unlocked is by taking your phone to a local Verizon store.Enter the new SIM card PIN, then tap OK.Enter the old SIM card PIN, then tap OK.Find and tap Settings → Lock screen & security → Advanced → SIM card lock.If your PUK code was delivered to you by email: You got an email with multiple codes, including PUK1, PIN2, and PUK2. Go to your phone's settings to customize your PIN code after using a PUK code to unlock your SIM card. Tap the switch beside Lock SIM card to lock or unlock the SIM card. You must input a PUK (PIN Unlock Key) code to unlock your SIM card.Find and tap Settings → Security → (More security settings) → SIM card lock. ![]() When a SIM card is locked, the subscription linked to the card is protected against misuse, meaning that you have to enter a PIN every time you start your device. You can lock and unlock each SIM card you use on your device with a PIN (Personal Identity Number). Note: If you enter an incorrect PUK code too many times, you need to contact your network operator to get a new SIM card. ![]()
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